![]() For devices with iOS versions below 14.0, reset your advertising identifier (go to device Settings -> Privacy -> Advertising -> Reset Advertising Identifier).Ĥ. Allow Facebook to sign in to third-party sites and applications ( Settings-> Apps and Websites-> tap on the Edit button in the Apps, Websites and Games section-> turn this setting on).ģ. Open Facebook Settings (the app or website version).Ģ. Restart your device and reconnect to Facebook in the game settings ⚙️ġ. Reinstall the Facebook app and log out of your Facebook account in all browsers installed on your device (Chrome, Safari, etc.).Ĥ. Check that your username and password are correct □ģ. Make sure your internet connection is stable □Ģ. In such cases, we comply with local laws and regulations.If the game won't connect to Facebook, follow these steps:ġ. ![]() □ Please be aware that access to Facebook programs and services can be restricted in certain countries or regions. □ Make sure you have a stable internet connection and your device meets system requirements. □ We're unable to help unless we have sufficient information about your game. □ Make sure to check out our article on saving your progress. □ The last tasks you completed in your garden (e.g. □ The garden area you were restoring (e.g. □ Your in-game name, your dog’s in-game name, and your level. □ Google Play A copy of an in-app purchase receipt with a visible purchase number (e.g. □ Your Player ID for the account that lost progress. □ What happened before you lost progress (e.g. If your progress isn't restored, please contact Customer Support □□ with the following information: Tap/click "Select" on the "On Server" pop-up window. Connect the game to your previously used Facebook, Google, or Apple ID account.ģ. Restart your device and reinstall the game □Ģ. Have you lost your game progress? We're here to help! □ġ.
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